FAQS
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Looking for more info about one of our products? Check out our list of frequently asked questions below for some quick answers. If you can’t find an answer, please get in touch with us and we will get back to you as soon as possible.
CAN I HAVE MY ORDER GIFT WRAPPED?
Our packaging is already carefully crafted to ensure your order arrives with the magic intact. If you'd like the receipt removed for a surprise delivery, just let us know, and we'll make it happen! However, due to the unique shape of our ear creations, traditional gift wrapping on the exterior isn't feasible. If you desire a special touch, we offer an additional gift wrapping option at checkout for a fee of $10. This ensures your order is beautifully wrapped and ready for the joyous moment when it's revealed. Feel free to add this option during the checkout process! 🎁✨
DO YOU OFFER NEXT-DAY DELIVERY?
Yes, we do offer next day shipping, but it depends on whether the item is currently in stock. For urgent orders, please reach out to us to inquire about availability. Additionally, we understand that some Disney magic is needed in a hurry, which is why we offer a Rush Order option that can be added at checkout. This ensures your enchanting ears are ready for their magical journey to you. Feel free to contact us for more details! ✨🚚💫
WHAT IS THE TURN AROUND TIME FOR CUSTOM ORDERS?
Our usual turnaround time for custom orders is approximately 3-4 weeks, depending on the complexity of the request. However, we understand that some Disney dreams are more urgent. For certain custom orders, we offer expedited fulfillment and can have them ready in as little as 1-3 days. The exact timeline truly depends on the specific details of your request. If you have a specific date in mind and need your ears by then, don't hesitate to reach out. We'll do our best to make the magic happen within your timeframe. Your dreams are important to us, and we're here to bring them to life! ✨🕒💖
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